Frequently Asked Questions

Everything you need to know about your Kairos experience.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I initiate a return or exchange?

We offer a 30-day return policy. To start a return, visit our online portal with your order number and email address to receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

What sustainable practices does Kairos follow?

Kairos is committed to ethical fashion. We use 100% organic cotton and recycled polyester, and our manufacturing partners adhere to fair labor standards and carbon-neutral shipping.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.